Virgin Money raises the bar on the Australian mortgage market
Australia’s mortgage brokers are signing up to join Virgin Money’s Non Bank Manager team – allowing them to reap the benefits of the reward system which recognises and remunerates the delivery of good customer service.
Mortgage brokers are attracted to the unique system which offers Virgin Money’s Non Bank Managers the opportunity to double part of their commissions with a positive satisfaction ranking from their customers. Above all, they can earn a multiple through cross selling a broad range of Virgin Money and additional financial services products.
According to Virgin Money , its Non Bank Manager team would sell Virgin Home Loans and other finance products from a select panel of Virgin associated lenders. They would also have access to Virgin Super and the multi-award-winning Virgin Credit Cards.
The many successful mortgage broking businesses are based on satisfied clients, multiple products per customer and a higher standard of qualification and professional development than the industry standard – and that is why rewarding Non Bank Managers with a greater multiple of their commissions makes sense.
Virgin Money has already attracted some of the brokers Australia-wide who are required to be better-qualified to become a part of Virgin Money’s team. The current entry levels to the broker industry are low so Virgin Money is putting its money in raising the bar in education. It is looking for a team of brokers with qualifications above the industry standard, who want to stand out from the crowd.
In a bid to take on better qualified, Virgin Money’s Non Bank Managers have a contractual commitment to not only hold above average industry qualifications (Cert IV (Mortgage Broking) MFAA member, PS146 compliancy in Super and ASFA membership) but to complete 150% of the MFAA CPD requirements per year with ongoing training to help build a better business.
As the mortgage industry’s customer crusader, Virgin has taken on the role of driving profitable behaviours like customer satisfaction, conversion and increased cross sell, by not just remunerating based on volume.
18-May-2007